Reiterating its commitment to treating people well, Aster CMI ensures that patients and families have hassle-free hospital experience. Customer care is provided at every touchpoint, right from the admission to discharge.
ER coordinator/OP coordinator ensures that patient has a unique identification number (UHID). The ER Assistant/ OPD Assistant escorts the patient/companions to the Admission desk.
The admission desk guides the patient to the Financial Counsellor who ensures the following steps are carried out:
The discharge process starts after the consultant advises discharge and takes between 2 -6 hours depending on whether it is a cash or insurance billing.